How we work
Consumer Law work involves reviewing the legal relationship and evidence of contracting, service, delivery, collection and any harm. The firm advises consumers and businesses according to their legal position in the consumer relationship.
Services may involve administrative complaints, notices, settlements, court actions, defences, document review and preventive advice on contracts, commercial policies and management of recurring claims.
Scope of services
- Improper charges and adverse credit entries
- Product or service defects
- Claims for financial and non-financial damages
- Business defence in consumer proceedings
- Review of commercial practices
- Settlements and administrative solutions
Our working method
- Initial assessment — Review of documents, relevant facts and the purpose of the engagement.
- Risk assessment — Identification of risks, urgent matters, evidence and legal effects.
- Definition of measures — Determination of appropriate advisory, negotiated, administrative or judicial measures.
- Monitoring — Implementation of the measures taken and review of the strategy when necessary.
Contact
Submit a consumer law matter for the firm's assessment. The initial contact helps identify the context, the available documentation and the appropriate form of assistance.